Delivery and returns

Carriers:

Our orders are sent via two carriers, mail for all packages under 3 kg and Gefco for bulky packages (Super Big Pouf,...).

In order to track the delivery of your parcel, here are the links for monitoring:

The post: http://www.Colissimo.fr/portail_colissimo/Suivre.do

Gefco: Contact by phone only at the 04.42.94.00.00

For more information we invite you to consult the sites internet respetifs of these two companies:

ColissimoGefco

The transport of your parcel:

The delivery address may be different from the billing address. One or the other must be indicated on the command (s). Orders are processed within a maximum of three (3) working days after the date of receipt by Jarpico.

The time of deliveryn in fine is the carrier. It is an average of two (2) days in metropolitan France.

Jarpico takes steps to minimize risks during the delivery.

These risks are borne by the buyer from the time the ordered item leaves the premises of Jarpico. In the event of damage during transport, motivated protest must be made with the carrier within three days as from the delivery.


Unless otherwise specified when ordering, any delivery carried out beyond a period of thirty (30) days by the fault of Jarpico may give rise to the termination of the order by the buyer and its reimbursement.

Returns:

You have a right to withdraw the legal period of 7 days. Whatever the reason, you can notify us via the Contact, your intention to return a product within 7 days from the date of receipt at your home.

Then, you can return your product according to the instructions that will be provided to you.

We will refund all of your purchase, invoice shipping included. The costs of return of the product remain your responsibility.

For all returns, please contact:

Christine Baldini : 04.42.83.42.78

Email: Retours@bigbao.EU


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